Terms of service

Tiny Walnut Terms of Service | 服務條款
Welcome to Tiny Walnut! By accessing, browsing, or using our Shopify store (hereinafter referred to as "the Store") and purchasing our products, you agree to be bound by these Terms of Service (hereinafter referred to as "the Terms") and all applicable laws and regulations. Please read these Terms carefully before using our services. If you do not agree to any part of these Terms, please do not access or use our Store.
歡迎來到 Tiny Walnut！當您訪問、瀏覽、使用我們的Shopify店鋪（以下簡稱「本店」）並購買我們的商品時，即表示您同意接受本服務條款（以下簡稱「本條款」）以及所有適用的法律法規約束。請在使用我們的服務前仔細閱讀本條款，若您不同意本條款的任何部分，請勿訪問或使用本店。

1. General Terms | 一般條款

1.1 Tiny Walnut (hereinafter referred to as "we", "us", "our") operates and manages the Store, providing high-quality children's clothing and related services to you (hereinafter referred to as "you", "customer").
1.1 Tiny Walnut（以下簡稱「我們」）負責運營和管理本店，為您（以下簡稱「您」、「客戶」）提供高品質童裝及相關服務。
1.2 These Terms shall take effect on the date you first access or use our Store, and shall remain in effect during your use of our services. We reserve the right to modify, update or revise these Terms at any time. The updated Terms will be published on the Store page, and the updated content will take effect on the date of publication. Your continued use of our services after the update shall be deemed as your acceptance of the updated Terms.
1.2 本條款自您首次訪問或使用本店之日起生效，並在您使用我們服務期間始終有效。我們有權隨時修改、更新或修訂本條款，更新後的條款將在本店頁面發布，更新內容自發布之日起生效。您在更新後繼續使用我們的服務，即視為接受更新後的條款。
1.3 You confirm that you are of legal age (at least 18 years old, or reaching the age of majority in your jurisdiction) and have the capacity to enter into a legally binding agreement. If you are using our services on behalf of a business or organization, you confirm that you have the authority to bind that business or organization to these Terms.
1.3 您確認您已年滿法定年齡（至少18歲，或達到您所在司法管轄區的成年年齡），並有能力締結具有法律約束力的協議。若您代表企業或組織使用我們的服務，您確認您有權使該企業或組織受本條款約束。

2. Account Registration & Responsibilities | 賬戶註冊及責任

2.1 To use some of our services (such as placing orders, tracking orders, and viewing order history), you may need to register a Shopify account or log in through a third-party account (e.g., Google, Facebook). You agree to provide true, accurate, and complete information during registration, and promptly update your account information if there are any changes.
2.1 為使用我們的部分服務（如下單、跟蹤訂單、查看訂單記錄等），您可能需要註冊Shopify賬戶或通過第三方賬戶（如Google、Facebook）登錄。您同意在註冊時提供真實、準確、完整的信息，並在信息發生變更時及時更新您的賬戶信息。
2.2 You are solely responsible for maintaining the confidentiality of your account and password, and for all activities conducted under your account. You shall immediately notify us if you find any unauthorized use of your account or any other security breach. We shall not be liable for any loss or damage caused by your failure to protect your account information.
2.2 您獨自負責維護您賬戶和密碼的機密性，以及在您賬戶下進行的所有活動。若您發現您的賬戶被未經授權使用或存在其他安全漏洞，應立即通知我們。因您未妥善保護賬戶信息而造成的任何損失，我們不承擔任何責任。
2.3 You agree not to use another person's account without authorization, and not to create or use an account for any illegal or improper purpose. We reserve the right to suspend or terminate your account if you violate this provision.
2.3 您同意不未經授權使用他人賬戶，也不為任何非法或不當目的創建或使用賬戶。若您違反本條規定，我們有權暫停或終止您的賬戶。

3. Product Information & Orders | 商品信息及訂單

3.1 We strive to ensure that all product information (including product descriptions, prices, sizes, colors, and stock) displayed on the Store is accurate and up-to-date. However, we do not guarantee that there will be no errors in product information. If there is an error in product price or other key information, we reserve the right to cancel the order or adjust the price, and will notify you in a timely manner.
3.1 我們努力確保本店展示的所有商品信息（包括商品描述、價格、尺寸、顏色、庫存等）準確且及時更新，但我們不保證商品信息沒有任何錯誤。若商品價格或其他關鍵信息存在錯誤，我們有權取消訂單或調整價格，並及時通知您。
3.2 When you place an order on the Store, you are making an offer to purchase the corresponding product in accordance with these Terms. We will confirm the order with you via email (tinywalnut1001@gmail.com) or Shopify message after receiving your order. The order shall take effect only after we confirm it. If the product is out of stock or cannot be provided for other reasons, we will notify you and refund any payment you have made.
3.2 當您在本店下單時，即表示您根據本條款提出購買相應商品的要約。我們在收到您的訂單後，將通過郵箱（tinywalnut1001@gmail.com）或Shopify訊息與您確認訂單，訂單自我們確認後生效。若商品無庫存或因其他原因無法提供，我們將通知您，並退還您已支付的任何款項。
3.3 You agree to provide accurate and complete shipping information when placing an order. If the package is lost, delayed, or undelivered due to incorrect or incomplete shipping information provided by you, we shall not be liable.
3.3 您同意在下單時提供準確、完整的收貨信息。若因您提供的收貨信息錯誤或不完整導致包裹丟失、延遲或無法送達，我們不承擔責任。

4. Payment Terms | 支付條款

4.1 You agree to pay the full amount of the order (including product price, shipping fee, and any applicable taxes) in accordance with the payment method specified on the Store. All payments shall be made in the currency specified on the checkout page.
4.1 您同意按照本店指定的支付方式，支付訂單的全額款項（包括商品價格、運費及任何適用稅費）。所有支付均需以結算頁面指定的貨幣進行。
4.2 We use secure payment gateways (e.g., Shopify Payments, PayPal) to process your payment information. We will not store your credit card or other sensitive payment information. You shall ensure that the payment method you use is valid and that you have the right to use it.
4.2 我們使用安全的支付網關（如Shopify Payments、PayPal）處理您的支付信息，我們不會存儲您的信用卡或其他敏感支付信息。您應確保您使用的支付方式有效，且您有權使用該支付方式。
4.3 If your payment is rejected or fails for any reason (e.g., insufficient funds, expired card), we will notify you to re-submit the payment. If you fail to re-submit the payment within the specified time, we reserve the right to cancel your order.
4.3 若您的支付因任何原因被拒絕或失敗（如餘額不足、卡片過期等），我們將通知您重新提交支付。若您未在指定時間內重新提交支付，我們有權取消您的訂單。

5. Intellectual Property Rights | 知識產權

5.1 All intellectual property rights (including trademarks, copyrights, patents, designs, and trade secrets) related to the Store, products, and our services (including but not limited to product images, logos, text, and software) belong to us or our authorized licensors. You shall not use, copy, reproduce, modify, distribute, or display any of these intellectual property rights without our prior written permission.
5.1 與本店、商品及我們服務相關的所有知識產權（包括商標、版權、專利、設計及商業秘密）均屬於我們或我們的授權許可人。未經我們事先書面許可，您不得使用、復制、再製、修改、分發或展示任何該等知識產權。
5.2 You grant us a non-exclusive, royalty-free license to use any feedback, comments, or suggestions you provide to us (related to our products or services) for improving our products and services. We may use such feedback without notifying you or paying any compensation.
5.2 您授予我們非獨占、免費的許可，可使用您提供給我們的任何反饋、評論或建議（與我們的商品或服務相關），用於改進我們的商品和服務。我們可在不通知您或支付任何補償的情況下使用該等反饋。

6. Prohibited Conduct | 禁止行為

You agree not to engage in any of the following conduct when using our services:
  • Using the Store for any illegal, fraudulent, or improper purpose, including but not limited to purchasing products for resale in violation of laws or regulations.
  • Uploading, posting, or transmitting any harmful, defamatory, offensive, or infringing content.
  • Interfering with or disrupting the operation of the Store or the servers and networks connected to the Store.
  • Using any automated tools (e.g., robots, spiders) to access or crawl the Store without our prior written permission.
  • Infringing on our or any third party's intellectual property rights, privacy rights, or other legitimate rights and interests.
您同意在使用我們的服務時，不從事以下任何行為：
  • 將本店用於任何非法、欺詐或不當目的，包括但不限於違反法律法規轉售商品。
  • 上傳、張貼或傳輸任何有害、誹謗、冒犯性或侵權內容。
  • 干擾或中斷本店的運營，或與本店相連的服務器和網絡。
  • 未經我們事先書面許可，使用任何自動化工具（如機器人、蜘蛛程序）訪問或爬取本店。
  • 侵犯我們或任何第三方的知識產權、隱私權或其他合法權益。

7. Limitation of Liability | 責任限制

7.1 To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or special damages (including but not limited to loss of profits, loss of data, or loss of business opportunities) arising from your use of our services or products, even if we have been notified of the possibility of such damages.
7.1 在法律允許的最大範圍內，對於因您使用我們的服務或商品而產生的任何間接、附帶、相應或特殊損害（包括但不限於利潤損失、數據丟失或商業機會損失），即使我們已被告知該等損害的可能性，我們也不承擔責任。
7.2 Our total liability for any direct damages arising from your use of our services or products shall not exceed the total amount you paid for the relevant order.
7.2 對於因您使用我們的服務或商品而產生的任何直接損害，我們的總賠償責任不超過您為相關訂單支付的總金額。
7.3 We shall not be liable for any loss or damage caused by force majeure (such as natural disasters, epidemics, logistics strikes, or government regulations).
7.3 對於因不可抗力（如自然災害、疫情、物流罷工、政府法規等）造成的任何損失，我們不承擔責任。

8. Termination | 終止

8.1 We may suspend or terminate your access to our services at any time if you violate these Terms, or if we reasonably believe that your conduct may harm our interests or the interests of other customers. We will notify you of such suspension or termination via email (tinywalnut1001@gmail.com) or Shopify message.
8.1 若您違反本條款，或我們有合理理由相信您的行為可能損害我們或其他客戶的利益，我們有權隨時暫停或終止您對我們服務的訪問，並將通過郵箱（tinywalnut1001@gmail.com）或Shopify訊息通知您。
8.2 Upon termination of your access to our services, your right to use our services shall immediately cease. The provisions of these Terms that are intended to survive termination (including but not limited to intellectual property rights, limitation of liability, and dispute resolution) shall remain in effect.
8.2 您對我們服務的訪問終止後，您使用我們服務的權利將立即終止。本條款中旨在終止後繼續有效的條款（包括但不限於知識產權、責任限制及爭議解決）將繼續有效。

9. Dispute Resolution | 爭議解決

9.1 Any dispute arising from or in connection with these Terms or your use of our services shall first be resolved through friendly negotiation between you and us. If negotiation fails, either party may submit the dispute to the court with jurisdiction in the place where we are located for settlement.
9.1 因本條款或您使用我們的服務而產生的任何爭議，應首先由您與我們通過友好協商解決。若協商不成，任何一方可將爭議提交至我們所在地有管轄權的法院解決。
9.2 These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where we are located, excluding its conflict of laws principles.
9.2 本條款受我們所在地管轄區的法律管轄並據其解釋，不適用其法律衝突原則。

10. Contact Information | 聯絡資訊

If you have any questions, suggestions or needs related to these Terms or other services, please feel free to contact us through the following channels. We will reply to you within 1-2 business days and provide professional solutions for you.
若您有任何與本條款或其他服務相關的疑問、建議或需求，歡迎通過以下渠道與我們聯繫。我們將在1-2個工作日內回復您，並為您提供專業的解決方案。

Email | 郵箱

For general inquiries and after-sales support: tinywalnut1001@gmail.com
用於一般諮詢及售後支持：tinywalnut1001@gmail.com
For wholesale and cooperation inquiries: tinywalnut1001@gmail.com
用於批發及合作諮詢：tinywalnut1001@gmail.com

Shopify Message | 平台訊息

Send us a message directly through the "Contact Us" page on our Shopify store, and we will reply to you as soon as possible.
通過我們Shopify店鋪的「聯繫我們」頁面，直接向我們發送訊息，我們將儘快回復您。

Customer Service Hours | 客服時間

Monday to Friday: 9:00 AM - 6:00 PM (GMT+8)
週一至週五：上午9:00 - 下午6:00（台北時間）
Note: We do not provide customer service on weekends and public holidays, and will reply to all messages on the next working day.
備註：週末及節假日不提供客服服務，所有訊息將在次工作日回復。
Tiny Walnut reserves the right to adjust these Terms of Service. The updated policy will be published on the store page, and the updated content will take effect on the date of publication. Thank you for your understanding and support!
Tiny Walnut 保留對本服務條款的調整權利，更新後的政策將在店鋪頁面發布，更新內容自發布之日起生效。感謝您的理解與支持！