Shipping policy

Tiny Walnut Shipping Policy | 物流配送政策
Thank you for choosing Tiny Walnut! We are committed to providing you with efficient, reliable and transparent shipping services, ensuring that every carefully designed children’s clothing reaches you and your little one safely and quickly. This shipping policy outlines details such as our shipping scope, delivery time, shipping fees and after-sales related matters, please read it carefully before placing an order.
感謝您選擇 Tiny Walnut！我們致力於為您提供高效、可靠、透明的物流配送服務，確保每一間精心設計的童裝，都能安全、快速地送達您和寶貝手中。本物流政策將詳細說明我們的配送範圍、配送時效、運費標準及售後相關事宜，請您下單前仔細閱讀。

1. Shipping Scope | 配送範圍

We currently provide shipping services to most countries and regions around the world. You can enter your shipping address during the checkout process to check whether your region is covered by our shipping service. For some remote regions or regions with limited logistics, we may need to charge additional remote shipping fees, or temporarily suspend shipping services, and we will clearly prompt you during the checkout process.
我們目前為全球大部分國家和地區提供配送服務，您可在結算時輸入收貨地址，查詢您所在地區是否在我們的配送範圍內。對於部分偏遠地區或物流受限地區，我們可能需要收取額外的偏遠地區配送費，或暫時暫停配送服務，結算時會向您明確提示。

2. Shipping Fees | 運費標準

Our shipping fees are calculated based on your shipping address, order weight and order amount. Specific shipping fees will be automatically calculated and displayed on the checkout page after you enter your shipping address. We will from time to time launch free shipping activities (e.g., free shipping for orders over a certain amount), and the specific activity rules will be announced on the store homepage or in the order notice.
我們的運費根據您的收貨地址、訂單重量及訂單金額綜合計算，具體運費將在您輸入收貨地址後，由系統自動計算並顯示在結算頁面。我們會不定期推出免運費活動（如：訂單滿一定金額免運費），具體活動規則將在店鋪首頁或訂單通知中公佈。

3. Processing & Delivery Time | 訂單處理及配送時效

3.1 Order Processing Time | 訂單處理時間

After you place an order successfully, we will process your order within 1-3 business days (excluding weekends and public holidays). Processing includes order verification, product quality inspection, packaging and other links. If your order contains pre-order products, the processing time will be extended according to the pre-order notice, and we will clearly mark the pre-order delivery time on the product details page.
您成功下單後，我們將在1-3個工作日內（不含週末及節假日）處理您的訂單，處理流程包括訂單核對、產品質檢、包裝等環節。若您的訂單包含預售商品，處理時間將根據預售通知順延，我們會在商品詳情頁明確標註預售發貨時間。

3.2 Delivery Time | 配送時效

Delivery time refers to the time from the completion of order processing to the delivery of the package to you, excluding the order processing time. The specific delivery time varies according to the shipping region:
  • Domestic Shipping (e.g., US/CA/UK Mainland): 3-7 business days
  • International Shipping (other countries/regions): 7-15 business days (affected by customs clearance and local logistics, there may be a delay of 1-3 days, please understand)
配送時效指訂單處理完成後，包裹從發出到送達您手中的時間，不含訂單處理時間。具體配送時效因收貨地區不同而有所差異：
  • 本土配送（如：美國/加拿大/英國本土）：3-7個工作日
  • 國際配送（其他國家/地區）：7-15個工作日（受海關清關及當地物流影響，可能會有1-3天延遲，敬請諒解）

4. Order Tracking | 訂單追蹤

After your order is shipped, we will send a shipping confirmation email to your registered email address, which includes a tracking number and a tracking link. You can track the real-time logistics status of your package through the tracking link, or query it on the official website of the corresponding logistics company with the tracking number. If you do not receive the shipping confirmation email within 4 business days after placing the order, please contact us in time.
您的訂單發貨後，我們將向您的註冊郵箱發送發貨確認郵件，郵件中包含物流追蹤號及追蹤鏈接。您可通過追蹤鏈接即時查詢包裹的物流狀態，也可憑追蹤號在對應物流公司官網查詢。若下單後4個工作日內未收到發貨確認郵件，請及時與我們聯繫。

5. Customs & Duties | 海關及稅費

For international orders, the package may be subject to customs inspection and customs duties in the destination country/region. All customs duties, taxes and other related fees are borne by the customer. Tiny Walnut does not bear any related fees. We will truthfully declare the product information and value when shipping, but the specific tax amount is determined by the customs of the destination country/region. If you have questions about customs duties, please consult the local customs department.
國際訂單的包裹可能會在目的地國家/地區經過海關查驗，並產生關稅。所有關稅、稅費及其他相關費用均由客戶承擔，Tiny Walnut 不承擔任何相關費用。我們發貨時會如實申報商品信息及價值，但具體稅費金額由目的地國家/地區海關決定，若您對關稅有疑問，請諮詢當地海關部門。

6. Missing, Damaged or Incorrect Packages | 包裹丟失、破損及錯發

If you find that the package is lost, damaged, or the received product is incorrect (wrong style, wrong size, missing items, etc.) after receiving the package, please contact us within 7 days after receiving the package, and provide relevant photos (package outer packaging, damaged products, order details, etc.) as proof. We will verify with the logistics company in time, and provide you with solutions such as reissue, refund or compensation according to the verification result.
若您收到包裹後，發現包裹丟失、破損，或收到的商品存在錯發（款式錯誤、尺寸錯誤、漏發等）情況，請在收到包裹後7天內聯繫我們，並提供相關照片（包裹外包裝、破損商品、訂單詳情等）作為憑證。我們將及時與物流公司核實，並根據核實結果為您提供補發、退款或賠償等解決方案。

7. Shipping Delay | 配送延遲

We will do our best to ensure that your order is delivered on time. However, shipping delays may occur due to force majeure (such as natural disasters, epidemics, logistics strikes), customs clearance delays, or peak logistics periods (such as holidays). If your package is delayed beyond the expected delivery time, please contact us, and we will help you track the logistics progress and coordinate with the logistics company to solve the problem.
我們將盡最大努力確保您的訂單按時送達，但因不可抗力（如自然災害、疫情、物流罷工）、海關清關延遲、物流高峰期（如節假日）等原因，可能會出現配送延遲情況。若您的包裹超出預計配送時效仍未送達，請聯繫我們，我們將協助您追蹤物流進度，並與物流公司協調解決。

8. Contact Us | 聯繫我們

If you have any questions or needs related to shipping, please contact us through the following channels, and we will reply to you as soon as possible:
若您有任何與物流相關的疑問或需求，請通過以下渠道聯繫我們，我們將儘快為您回復：
Email: tinywalnut1001@gmail.com
Shopify Message: Through the "Contact Us" page of the store
郵箱：tinywalnut1001@gmail.com
Shopify消息：通過店鋪「聯繫我們」頁面發送消息
Tiny Walnut reserves the right to adjust this shipping policy. The updated shipping policy will be published on the store page, and the updated content will take effect on the date of publication. Thank you for your understanding and support!
Tiny Walnut 保留對本物流政策的調整權利，更新後的物流政策將在店鋪頁面發布，更新內容自發布之日起生效。感謝您的理解與支持！