Refund policy

Tiny Walnut Return & Refund Policy | 退換貨政策

1. Eligibility for Return | 可退貨條件

• The return application is submitted within 14 calendar days after receiving the package (calculated from the date of signing for receipt).
• The product is in its original condition, unused, unwashed, and undamaged, with all original tags, packaging and accessories (such as buttons, labels, gift boxes) intact.
• The product does not belong to non-returnable items (e.g., customized products, intimate clothing, special offers with clear non-returnable marks).
• The return reason is in line with our regulations (e.g., size mismatch, style dissatisfaction, product quality problems).

• 退貨申請需在收到包裹後14個日曆天內提交（以簽收日期為準計算）。
• 商品需保持原狀，未穿著、未清洗、未損壞，所有原廠標籤、包裝及配件（如鈕扣、標識、禮盒等）完整無缺。
• 商品不屬於不可退貨範圍（如：定製商品、貼身衣物、明確標註不可退貨的特價商品）。
• 退貨原因符合我們的規定（如：尺寸不合、款式不滿意、商品質量問題等）。

2. Return Application Process | 退貨申請流程

1. Contact our customer service through email or Shopify message, provide your order number, product photos, and detailed return reason, and apply for a return authorization (RA number).
2. After receiving the return authorization, please pack the product properly (it is recommended to use the original packaging) and attach the return authorization form (provided by our customer service) to the package.
3. Send the package back to the return address provided by our customer service, and keep the return tracking number for future query.
4. We will inspect the returned product within 3-5 business days after receiving it. If the product meets the return conditions, we will process the refund or exchange as soon as possible.

1. 通過郵箱或Shopify訊息聯繫我們的客服，提供您的訂單編號、商品照片及詳細退貨原因，申請退貨授權碼（RA number）。
2. 收到退貨授權後，請將商品妥善包裝（建議使用原包裝），並將退貨授權單（由客服提供）隨包裹一同寄回。
3. 將包裹寄送至客服提供的退貨地址，並保留退貨追蹤號，以便日後查詢。
4. 我們在收到退貨商品後，將在3-5個工作日內進行檢驗，若商品符合退貨條件，將儘快為您辦理退款或換貨。

3. Refund Rules | 退款規則

• Refund method: The refund will be returned to the original payment channel (e.g., credit card, PayPal, etc.), and the refund time depends on the processing speed of the payment platform (usually 3-7 business days, please wait patiently).
• Refund amount: We will refund the full amount of the product (excluding the original shipping fee). If the return is caused by our reasons (e.g., wrong delivery, product quality problems), we will bear the return shipping fee; if the return is caused by personal reasons (e.g., size mismatch, style dissatisfaction), the return shipping fee will be borne by the customer.
• If the returned product does not meet the return conditions, we will not process the refund and will return the product to you, and the related shipping fee will be borne by the customer.

• 退款方式：退款將原路退回至您的支付渠道（如：信用卡、PayPal等），退款到賬時間取決於支付平台的處理速度（通常為3-7個工作日，敬請耐心等待）。
• 退款金額：我們將全額退還商品金額（不含原運費）。若因我們的原因導致退貨（如：錯發、商品質量問題），退貨運費由我們承擔；若因個人原因導致退貨（如：尺寸不合、款式不滿意），退貨運費由客戶自行承擔。
• 若退貨商品不符合退貨條件，我們將不予辦理退款，並將商品寄回給您，相關運費由客戶承擔。

4. Exchange Rules | 換貨規則

5. Non-Returnable Items | 不可退貨商品

• Customized products (made according to your special requirements).
• Intimate clothing (e.g., underwear, socks) that has been unpacked or used.
• Products with damaged tags, packaging, or accessories, or products that have been washed, worn, or damaged.
• Special offer products clearly marked as "non-returnable" on the product details page.

• 定製商品（根據您的特殊要求製作的商品）。
• 已拆封或使用過的貼身衣物（如：內衣、襪子等）。
• 標籤、包裝或配件損壞，或已清洗、穿著、損壞的商品。
• 商品詳情頁明確標註「不可退貨」的特價商品。

6. Contact Information | 聯絡資訊

Email | 郵箱

Shopify Message | 平台訊息

Customer Service Hours | 客服時間